Course Objective:
This crash course equips managers and HR staff with a simple, practical approach to responding when an employee shares a need, difficulty, diagnosis, or preference relevant to their work. The focus is on calm, respectful action rather than overreaction or intrusion.
Target Audience:
Managers, HR professionals, supervisors, and private-sector staff involved in support conversations or onboarding.
Learning Outcomes:
After the course, the learner can:
- Respond to disclosure in a calm, respectful, and work-focused way.
- Avoid common mistakes such as intrusive questions or public discussion.
- Distinguish between useful support information and unnecessary personal detail.
- Clarify confidentiality and next steps appropriately.
- Translate disclosure into one or more practical workplace adjustments.
Duration and Prerequisites:
10–15 minutes; no prerequisites.
Presentation
Question 1
Question 2
Question 3
Question 4
Practical Task
Draft a 2–3 sentence response a manager could use after disclosure. Keep it calm, respectful, and focused on work-related support.